The player from Spain played with a Free Spin bonus and had his winnings capped. We rejected the complaint because the player didn't respond to our messages and questions.
Hello good, I received 25 free spins and after playing them I got about € 24 with those € 24 I piled up playing € 2,145 and continuing to play suddenly they leave me with € 30 and the slots do not give € 1
Dear Patryk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cash out for their bonuses. This isn’t anything unusual, especially when the bonus was a No Deposit one.
Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.
Also, have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).
Thank you very much in advance.
Best regards,
Kristina