BondiBet Casino - Player’s account is blocked.

Amount: €133

BondiBet Casino

Safety Index:Below average Submitted: 13 Jan 2020 | Closed : 30 Jan 2020

Closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player doesn’t seem to be able to log in to her account. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Grozdenka

Unregistered user

Austria

Public

5 years ago

OriginalTranslation

Why is my account deactivated and I cannot log in?

Automatic translation:

Public

Peter

Head of Data Administration

Public

5 years ago

Dear Grozdenka,

Thank you for contacting Casino Guru and bringing the issue to our attention. Have you tried to contact the casino and ask why your account is blocked? I found an email address for the casino support: support@bondibet.com. Please contact them first and let me know what they respond.

Best regards,

Peter

Public

Peter

Head of Data Administration

Public

5 years ago

Dear Grozdenka,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Public

Peter

Head of Data Administration

Public

5 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.