The player doesn’t seem to be able to log in to her account. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Grozdenka,
Thank you for contacting Casino Guru and bringing the issue to our attention. Have you tried to contact the casino and ask why your account is blocked? I found an email address for the casino support: support@bondibet.com. Please contact them first and let me know what they respond.
Best regards,
Peter