HomeComplaintsBonanza88 Casino - Player is complaining about a website.

Bonanza88 Casino - Player is complaining about a website.

Amount: ??

Bonanza88 Casino
Safety Index:Below average
Submitted: 13 Dec 2019 | Case closed : 07 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player is experiencing difficulties playing at this casino. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

https://www.bonanza88.blue/id/postlogin/transactions# < <<< I'm a fan of online slots and I find this is the weirdest casino link I have come across, why is it weird, when I play, you can imagine, 379 spins, free spins don't come out at all, and the strangest when playing sometimes we get out of ourselves the game was not once or twice but many times. I played the same game on another site and never experienced a sudden exit from the game, so I thought if I was cheated?

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4 years ago

Dear Andi,

thank you for bringing this to our attention. I would like to help you, but I am not sure if I understand your problem correctly. Could you be more specific about what the problem is, please? Did you contact the casino regarding your issue?

Thank you in advance for a reply.

Best regards,

Kristina

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4 years ago

Dear Andi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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