Bollywood Casino - Player’s experiencing some problems.

this app is not working it's shows error in authentication pl try again later so... and kindly transfer my amount of rs 1650

Dear KHANNUR,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I apologize, but I am not sure what is going on here. Could you please describe your problem in more detail? Would you be so kind and post here a screenshot of the error message? Are there any funds being held by the casino?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible.

Looking forward to hearing from you.

Best regards,

Kristina

Dear KHANNUR,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Resp madam |sir

in the app I played but suddenly this app is stoped and more ever my 1650 rs has been stucked so... kindly transfer amount to my bank... and ki fly open the app its good app to play rolletee so......

KHANNUR, please note, that I don't work for Bollywood Casino, but for Casino.guru which operates as an independent service, therefore we cannot transfer you any funds.

Have you tried contacting the casino directly regarding this issue? Would you be so kind and forward any communication to my email address - kristina.s@casino.guru?

Also, could you please post here a screenshot of the error message? Thank you very much.

KHANNUR, thank you for your email. Do I understand correctly that you use the mobile phone app to access the casino? Have you tried using a desktop version of the casino? Possibly, clearing cookies or reinstalling the app might help.

Dear KHANNUR,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.