Bollybet Casino - Player claims that payment has been delayed.

In bollybet casino I put withdrawal on 27 Jan but cc did not reply and apporve withdrawal..as casino tnc he give withdrawal 1-5 working days i didn't not give..now he say your kyc is not complete. Without kyc withdrawal request not submit after kyc I submit withdrawal request..plz help mw

Dear Suresh1514,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Suresh1514,

Have you received your withdrawal from the casino yet?

Not yet..

I am waiting

Thank you for your reply, Suresh1514. Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Suresh1514,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.