The player from Brazil had his account limited to a 9 reais bet limit after reaching a total of 5,923 reais. When he tried to withdraw his funds, his account was deactivated and the withdrawal was declined despite the player providing necessary documents. We rejected this complaint as it was sports betting related.
Bodog Casino - Player's account was closed after attempting a withdrawal.
Amount: 5,923 R$
Bodog Casino
Safety Index:Below averageSafety Index
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5.2
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Dear,
I come to request help from casino guru to solve my problem. A few weeks ago I opened an account on the bogog website, made a deposit of 750 reais and started betting, then I managed to reach a total of 5923 reais, today to my surprise when I logged into my account I was limited, I could only bet 9 reais on any game, so far so good, the bookmaker has the right to limit the bettor, it is their right, so I requested the withdrawal of my money in the amount of 5923 reais, after 1 hour I tried to enter my account again and it appears the message that my account has been deactivated, and then an email arrived stating that the withdrawal request was declined. I sent my documents and got no response. I won this money fairly, so I'm just demanding that the bookmaker deposit the money that I rightfully won and it's mine. I ask casino guru to help me. thanks.
Automatic translation:
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1 year ago
Dear rafaelflamengo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Good morning,
The account was made about 3 weeks ago, at no time did the bookmaker tell me to send any documents, even so I sent my documents for verification, to an email informed by an attendant through the chat and so far I have had no response , the games I played were in sports betting, I received a bonus of 120 reais but the bonus rules for withdrawing had already met the requirements. Here is what the bookmaker reported when my account was deactivated:
Hello everything is fine?
We have contacted you to inform you that, after an analysis by our team, your account has been permanently canceled due to the existence of data related to other registrations.
This directly violates our security policies and therefore, as set out in our Terms and Conditions, your account has been deactivated.
For any queries, we are at your disposal.
Since I never had another account at this bookmaker, I work in a company where my computer is not personal, other people also work with it, if someone else from my work has an account at bodog and entered the same computer as me, then I don't know, I can't control it, what I can say is that I earned this money legally and it's rightfully mine.
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1 year ago
Thank you, rafaelflamengo, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
