The player from Brazil has been accused of opening multiple accounts. The player only played with bonuses without ever making a deposit and other people also used bonuses, therefore we were forced to reject this complaint.
Bodog Casino - Player's account has been blocked.
Amount: 300 R$
Bodog Casino
Safety Index:Below averageSafety Index
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5.2
Bodog Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
GOOD NIGHT, I WOULD LIKE TO LEAVE A COMPLAINT HERE AT CASINO GURU BECAUSE ALL CASINO SITES THAT I PLAY I ALWAYS LOOK FOR HERE, AND UNFORTUNATELY SOME SITES ALWAYS DO THE SAME, I WILL EXPLAIN I HAVE OR HAD ACTUALLY A BODOG CASINO ACCOUNT WITH MORE THAN 3 YEARS WHEN I SITE STILL HAD POKER GAMES. MY FIRST PROBLEM ON THE SITE WAS THAT I COULDN'T BE ABLE TO ACCESS THE OLD EMAIL IN THIS CASE THEY RESOLVED IT QUICKLY BECAUSE THERE WAS NO MONEY INVOLVED OR A WITHDRAWAL REQUEST, THEN ALL THAT TIME HAPPENED ANOTHER PROBLEM I WANTED TO MAKE A DEPOSIT ON THE SITE BUT THERE WAS NO METHOD IN MY ACCOUNT TO MAKE THE DEPOSIT, I MUST HAVE TALKED AT LEAST 50 TIMES WITH THE SITE ATTENDANTS AND I ALWAYS GOT THE SAME ANSWER THAT MY ACCOUNT WAS OK, THERE WAS NO PROBLEM AND THEY ALWAYS PASSED TO CLEAN THE PC WHICH I ALWAYS DID AND WAS NEVER SOLVED, SO BODOG INAUGHT A NEW AWARD-WINNING LIVE PROMOTION IN WHICH THEY ALWAYS PASS A CODE TO GET THE RIGHT TO PLAY IN THE MAXIMUM VALUE OF 15 REAIS. I PLAYED ON THE SITE THROUGH THIS AWARD LIVE BECAUSE I COULDN'T MAKE A DEPOSIT, I MUST HAVE PLAYED ON THE SITE THROUGH THE AWARD LIVE BONUS ABOUT 30 TIMES AND I NEVER WON ANYTHING, SO TWO MONTHS AGO I PLAYED AGAIN WITH THE AWARD LIVE CODE I WON 300 REAIS I WAS ABLE TO MAKE THE BONUS SCORE I WENT TO TRY TO WITHDRAW, IN MY WITHDRAWAL AREA I ONLY DID THE WITHDRAWAL BY BITCOIN, THEN I RECEIVED AN EMAIL FROM THEM FIRST THAT I WAS INQUIRING THE WITHDRAWAL AND THEN I RECEIVED ANOTHER EMAIL CANCELING THE WITHDRAWAL AND BY INCREDIBLE AND illogical I RECEIVED ANOTHER EMAIL INFORMING THAT MY ACCOUNT WAS DISABLED, I WENT TO LOOK FOR THE PROBLEM THEY PASSED THAT I HAD SHARE MY DATA I GOT CRAZY WHO WILL SHARE YOUR DATA WITHOUT NOCTION. THEN I RECEIVED ANOTHER EMAIL INFORMING THAT THE ACCOUNT HAS BEEN DISABLED DUE TO HAVING SEVERAL ACCOUNTS PLAYING IN THE SAME PLACE AND THERE IS, MY MOTHER, BROTHER, FATHER AND A FRIEND WE ALWAYS PLAYED MONDAY HERE AT HOME ON THE DAY OF THE AWARD LIVE. EVERYONE HAS DOCUMENTS VERIFIED ACCOUNTS AND WE PLAYED ABOUT 20 LIVES TOGETHER, JUST THE DAY I WON AS ALWAYS WITHOUT SCRUPULS SITES DEACTIVATED MY ACCOUNT AND IT WAS OBVIOUSLY CANCELED BECAUSE I WON AND REQUESTED A WITHDRAWAL. I TRIED IN EVERY WAY TO SOLVE THE PROBLEM BUT THE ANSWER IS ALWAYS THE SAME. SO I'M TRYING THE LAST CARD HERE BECAUSE IT'S VERY UNFAIR WHAT THEY DO TO BRAZILIAN PLAYERS WE ALL KNOW WHY. SO I ASK YOU TO HELP ME IN THE CASE IF THEY INFORM THAT THE PROBLEM WAS SEVERAL ACCOUNTS PLAYING IN THE SAME LOCATION I CAN SEND ALL DOCUMENTS AGAIN WHICH ACCOUNTS ARE THESE BECAUSE THEY DIDN'T TELL ME THAT, BUT I KNOW THAT IT IS MY FAMILY I CAN SEND SELFIE AND ETC. AND THE NECESSARY THE ONLY ACCOUNT DISABLED WAS MY BROTHER STILL HAS HIS ACCOUNT MY MOTHER ALSO JUST MY WIFE WHO DOESN'T HAVE ANY MORE BECAUSE HE ASKED TO CANCEL IT. SORRY FOR THE LONG COMPLAINT AND BECAUSE I WANTED TO PROVIDE ALL THE FACTS. SO I'M WAITING FOR SOME HELP FROM YOU BECAUSE THE BODOG SITE IS STILL HERE AT GURU. IF YOU NEED ANY DOCUMENT I'M AVAILABLE. THANK YOU AND HAVE A GOOD NIGHT.
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2 years ago
Dear mengodf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:
"Access by single account. Only the opening of one (1) Account is allowed. Only one account per shared computer is allowed."
"Registrations on the same location and device. We have the right to investigate and cancel accounts that have a matching location and/or device origin. Bodog may question or reject multiple registrations from one or more players, whether or not they come from the same household, IP or computer. If we detect any irregularities, linked accounts may be permanently terminated and your financial balance may be withheld."
Do I understand correctly that all of you have passed the verification? Also, do I understand correctly that you have never made a successful deposit and always played with free bonuses?
If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
GOOD MORNING, THANKS FOR OPENING THE COMPLAINT. THE PROBLEM THAT IN BRAZILIAN PLAYERS WE ARE TOTALLY LOSING CONFIDENCE IN THE CASINO SITES, BECAUSE WITHOUT ANY LIE OR EXCUSES, I HAVE THIS ACCOUNT I THINK IT'S ALMOST TWO YEARS OR MORE, WE ALWAYS PLAY EVERYONE HERE IN MY HOUSE THE SAME WAY I CHATTED EVERY MONTH WITH THE SITE ATTENDANTS ALWAYS ASKING IF EVERYTHING WAS OK WITH MY ACCOUNT I WANTED THE SOLUTION TO BE ABLE TO MAKE A DEPOSIT BECAUSE I HAD VARIOUS FORMS OF DEPOSITS, ALWAYS BEING FRONT AND ASKING IF MY ACCOUNT COULD HAVE ANY PROBLEMS AND THE ANSWER WAS THE SAME AS MY ACCOUNT WAS PERFECT THERE WAS NO PROBLEM. THEY CAN SEND EVERY CONVERSATION I HAD ON THE SITE. THEN I GAME ALL NIGHT I GET A LITTLE MONEY AND WITHOUT ANY MORE OR LESS MY ACCOUNT HAD A PROBLEM, BE SINCERE, THEY WERE WAITING FOR ALMOST TWO YEARS, KNOWING THAT I HAD THIS IP PROBLEM WHICH IN MY CONCEPTION IS NO PROBLEM BECAUSE THE MOST FAMOUS GAMING SITE IN THE WORLD THERE IS NOTHING THAT YOU CAN'T PLAY ON THE SAME IP EVERY SUNDAY ABOUT 7 FRIENDS PLAY THE SUNDAY MILION ON POKERSTARS ON THE SAME INTERNET, LOCATION AND ETC, WE NEVER RECEIVE A NEGATIVE FROM THE SITE.
BECAUSE I WAS ASKING SEVERAL AND SEVERAL MONTHS TO FIX THE ACCOUNT TO BE ABLE TO DEPOSIT, AND LIKE I ALREADY COMMENTED I CAN SEND ALL DOCUMENTS WITH SELFIE TO PROVE THAT NO ONE HERE HAS DUPLICATE ACCOUNT AND PLEASE WHO WOULD DO ALL THIS WORK TO WIN A BONUS OF MAXIMUM 15 REAIS. BECAUSE FOR THEM TO DEACTIVATE MY ACCOUNT BECAUSE OF LOCATION OR INTERNET AND NO LOGIC. THERE WOULD BE SOME DAMAGE TO THE SITE. I WILL BE SINCERE THEY ONLY DEACTIVATED MY ACCOUNT BECAUSE I MADE A WITHDRAWAL REQUEST IF I HAD NOT MADE MY ACCOUNT WOULD BE PERFECT LIKE ALL ATTENDANTS INFORMED BEFORE. THE PROBLEM IS NEITHER THE VALUE I EARNED ON THE SITE AND I NO LONGER RECEIVED FEELING THAT I WAS A DUMB FOR PLAYING ALL NIGHT TO WIN THE GIFT OF BLOCKING MY ACCOUNT. BUT IT'S OK, I'M VERY GRATEFUL FOR YOU TO GIVE ATTENTION TO WHAT THE SITE DIDN'T MAKE ANY QUESTIONS. I WILL BE WAITING FOR THE FINALIZATION HERE, DEPENDING ON WHAT HAPPENS I WILL SURELY ENTER THE LAW HERE MY WIFE IS NOT GOING TO DO THIS BECAUSE I DON'T WANT TO SEE MORE BRAZILIANS BEING PASSED BACK. THANKS AGAIN AND HAVE A GREAT DAY.
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2 years ago
Translation
GOOD NIGHT I WOULD LIKE TO THANK THE SITE FOR THE COMMITMENT, SO I THINK THEY STILL THINK THEY ARE RIGHT. IN CASE YOU LIED TO NOBODY MADE MORE THAN ONE ACCOUNT ON MY NOTEBOOK THEY MAY EVEN HAVE PLAYED MORE REGISTRATION WAS NOT DONE. I KNOW THAT I WILL COMMIT VERY MUCH SO THAT THIS SITE CAN NO LONGER WORK IN BRAZIL, WHICH CASE IT WOULD ALREADY BE PROHIBITED BUT EVERYONE WAS NOT EVEN THERE, I WILL REPORT MY WIFE AND A LAWYER IN VARIOUS PLACES AND I WILL ASK HER TO ENTER THE JUSTICE THAT FRIDAY. IF YOU CAN SEND ME THEIR ANSWERS I WOULD BE THANKFUL BECAUSE I WILL JOIN ALL THE EVIDENCES. I WANT TO THANK YOU AGAIN AND THE CASINO GURU, ALL THE BEST AND HAVE A GREAT NIGHT.
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2 years ago
Thank you for your reply, mengodf. Could you please advise if other people playing with you claimed the same bonuses as you?
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2 years ago
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GOOD THAT I DON'T KNOW HOW TO INFORM BUT I THINK IF IT'S LIVE PRESSED YES.
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2 years ago
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PLUS THE BONUS OF OTHER PEOPLE WHO WON AT THE CASINO IF THEY HAVE WON NEVER LEFT OR LEAVE MY PC AND IP. FROM MY PC AND IP THE ONLY PROBLEM THAT HAPPENED WAS THAT I LET IT PLAY ON IT WITH ANOTHER ACCOUNT BECAUSE I THOUGHT THERE WOULD BE NO PROBLEM. EVEN BECAUSE THIS HAPPENED SOME TIME AND I NEVER PASSED ANYTHING WRONG WITH THE ACCOUNT. IF YOU ASK THEM TO PASS THE CHAT THAT I TALKED WITH THE ATTENDANTS, YOU WILL VERIFY THE ANSWERS OF THE ATTENDANTS THAT MY ACCOUNT WAS ALL OK AND EVERYTHING CORRECT THAT THERE WAS NO PROBLEM THIS QUESTION THAT I HAVE MORE IDENTITY IF MY ACCOUNT WAS GOOD THERE WAS NO PROBLEM, BECAUSE THIS PROBLEM ONLY APPEARED WHEN I ORDERED A PICK UP. I WILL SEARCH HERE IN MY FILES IF I SAVED SOME OF THESE CHAT CONVERSATION. AND HAVE A GOOD AFTERNOON
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2 years ago
Thank you for providing more details. I am sorry, but if you and other people played with bonuses and even used your device to play and played with bonuses from the same IP address, there is not much chance of resolving this complaint, especially when this is prohibited by the General T&Cs.
Also, if you have not made any successful deposits so far, you wouldn't be able to withdraw your winnings at all, since the casino requires a successful deposit in order to request a withdrawal.
I am afraid that there is not much more we could do for you in this case. Please let me know if there is anything else I could do for you, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
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2 years ago
Translation
Good morning, you can reject the request, I have already filed a lawsuit against them, thank you and good morning.
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2 years ago
Thank you for your understanding.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
