The player's unable to cash out his money due ongoing wagering requirement. The complaint was closed as the player lost all his money.
BoaBoa Casino - The player's unable to cash out his money.
Amount: €66
BoaBoa Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
BoaBoa Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I'm new to BaoBao Casino.
Since you rated this casino with 9.1 points as a perfect reputation, and I attach great importance to your rating, I felt safe.
After signing up, I received a €6 no deposit welcome bonus.
I haven't made a deposit.
Played roulette with 1-2 cents.
I have always adjusted my stakes to increase so that I could always start again with 1-2 cents at the end with a profit of 12-24 cents.
I spent an average of 2 euros with increased egg rates and got 2.16 euros back.
I always turned over 2 euros on average, but only made a profit of 12-24 cents.
So I have a credit of 66.61 euros.
I used at least 1 time with increasing stakes 25.52 euros, but only made a profit of 12-24 cents at the end.
I turned over at least 3 times 14.40 euros with increasing stakes, but only made a profit of 12-24 cents at the end.
I turned over at least 4 times a total of 10.80 euros with increasing stakes, but in the end I only made a profit of 12-24 cents.
I turned over at least 6 times a total of 7.20 euros with increasing stakes, and in the end I only made a profit of 12-24 cents.
I turned over 5.40 euros at least 8 times with increasing stakes, but in the end I only made a profit of 12-24 cents.
I used at least 30 times 360 euros 2.88 euros 2.52 euros 2.16 euros with increasing bets, but I always made a profit of 12-24 cents at the end.
So I increased to 66.61 euros.
In total, I have at least implemented at least 350-400 euros.
I only had to wager 240 euros.
I have no game history at this casino to check.
THE CASINO TOLDS ME THAT I HAD ONLY 17.41 EUROS WAGERED OUT OF 240 EUROS.
I spent hours trying to solve the problem with live chat.
The casino can look into my game history, but I have no way of doing so.
I HAD NO SUCCESS WITH MY HOURS OF EFFORTS IN LIVE CHAT THE CASINO REMAINS STUPID AND UNFAIRLY CLAIMS THAT THE WHOLE THING IS OK AND I HAD ONLY TURNED 17.41 EUROS.
I CANNOT CASH OUT BECAUSE OTHERWISE THE BONUS WILL BE CANCELED.
THAT MEANS THAT ALL THE MONEY IS GONE.
I wanted to complain to you about this casino and ask for your help.
Can you please help me with this?
Best regards
Tuncay
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1 year ago
Hello tuncaykaya57,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BoaBoa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What games did you play while the bonus was active? When was the last time you spoke to the casino and what was it about? Did you try to request the betting history from them?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello Nick,
I just opened the account last night.
I wanted to get it verified right away but I couldn't upload any documents because the casino doesn't offer it.
I contacted live chat and wanted to get my account verified right away but they told me if it was necessary then they would ask me for the necessary documents, currently this is not necessary.
I received 6 euros as a welcome bonus.
I only play roulette, nothing else.
I have only played one roulette game European Roulette Vip from Spinomenal where I can spin and play with 1 cent.
I played all evening until very late at night starting with 1-2 cents adding numbers increasing stakes and adjusting I played at least 6-7 hours straight until I reached 66.61 euros in credit.
I wanted to withdraw but the bonus was still active.
I have very very very cautiously estimated up to this time at least but at least 350-400 euros.
I contacted live chat and wanted them to fix it but live chat said I only wagered 17.41 euros out of 240 euros.
That was ridiculous.
I sometimes had to adjust my total bets to over 25 euros so that I could get a profit of 12-24 cents again.
I said they can clearly see and check that in my game history.
I can't see my game history.
THEY KNEW EXACTLY THAT THIS IS A LIE BUT THEY REMAINED STUPID AND VERY, VERY UNJUSTLY CLAIMED THAT IT WOULD BE TRUE THAT I HAD ONLY TURNED 17.41 EURO.
I had to write around with them for hours, unfortunately without success, they remained stubborn.
It annoys me so much I can't explain it in words.
It annoys me that such people, such unjust people, have accumulated everywhere.
It annoys me very much that they always get away with their devilry and always achieve their devilish goals.
Again, out of anger, outrage and helplessness against such unjust devil people, I fell into their devil's trap.
Out of anger and fury, I continued to play with 1-2 cents and without scoring a goal I lost over 46 euros.
My credit has shrunk from 66.61 euros to 18.64 euros.
Only because of which your intentionally made dirty diabolical actions.
It annoys me that everyone is pulling off the same devilish scam and that they have accumulated everywhere.
Because you Casino Guru recommended it as perfect, I wasn't expecting it at all.
It annoys me very much that they always get away with their mess and that I fell into their devil's trap again.
THEY HAVE REACHED THEIR FUCKING DIRTY DEVIL GOAL AGAIN.
Thank you for your efforts and your help.
Thanks very much.
Best regards
Tuncay 
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1 year ago
Translation
Hello Nick,
I can no longer understand the whole thing, that such casinos, where every second tens of thousands of euros go to the table because of 30-50 euros, work so diabolically.
With 100,000 players, that also makes 3-5,000,000 euros.
That's just what they're after.
Grab the money, shut down and open a new online casino.
The whole thing doesn't work for big players, the lawyer tears their ass open, but for small players it's like lubricated everywhere the dirty devil's disposition it cost me 50 euros again.
I wanted the 66.61 euros, which was absolutely my right because I had to accumulate 12-24 cents profit no matter how high I had to adjust it.
I worked 7-8 hours straight for this.
I scored so many goals.
They stopped me with their filthy, filthy, devilish actions, because they know exactly that the program is full of numerous traps, no matter how you play and no matter what you do, every trap will close at some point. They intentionally pulled me into this trap, angry with the devil, and robbed me of my concentration and desire to play.
After so many hits, I started with 2 cents and increased the stakes adjusted 48-50 euros lost without 1 hit.
Best regards
Tuncay
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1 year ago
Hello tuncaykaya57,
After checking the casino terms, the most possible explanation is the wagering contribution of the game you played -
As only slots have 100% contribution, and you played roulette, your wagering requirements went up very slowly as it contributes only 10% of your bets.
I would also like to mention that as you claimed here that you did bets over 25€, your money will most likely won't be paid out anyway as every bonus in the casino has a maximum bet limit while playing with a bonus.
Please always read the terms and conditions first before registering into a casino or claiming a bonus as it is not an excuse that you did not know about it. Every player agrees to terms and conditions while registering and they have to follow them in order to play there smoothly.
Is there anything else I can assist you with?
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1 year ago
Translation
Hello Nick,
thank you for your efforts and help.
I have always played without a bonus for years and will continue to play without a bonus in the future.
This was just an exception.
I don't think the whole thing with the bonus is right anyway and I don't think it's wise either.
Because of a 30 euro bonus and 30 euro deposit, having your money tied up to 2400-3000 euros and making play money is something I could never understand and will never understand.
Thanks very much.
Best regards
Tuncay
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1 year ago
Translation
Hello Nick,
I wanted to ask you if you or Casino Guru could help me.
I only play roulette, nothing else.
I only play French Roulette Classic because I can play there with 5 cent bets.
I've only played roulette for decades.
I've found that you get locked into a program.
You can't get out of this program at all, you stay stuck in this program until all kinds of traps snap shut.
The program is mathematically and tactically written very intelligently, it is full of mathematical and tactical traps, if you consider that you have already conquered space with mathematics, it is not surprising that you can write such an intelligent and tactical program for roulette or slots with numbers 0-36 however, this is just a child's toy.
All payment limits are also calculated and designed in this way, camouflaged and disguised under the pretext of money laundering.
You have enough experience and knowledge.
Can you name me a few clean fair casinos where I have a real chance at roulette?
Where I won't be tied down to a program 'til all kinds of traps snap shut?
Where I also have no deposit and withdrawal problems?
That would be a very big help for me.
Thank you and you in advance.
Thanks very much.
Best regards
Tuncay
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1 year ago
Hello tuncaykaya57,
It doesn't really matter in which casino you play the roulette as it depends on game provider. As the casinos do not own basically any games, they get them from providers so no matter in which one you play as they are the same. Would be better to look after a concrete game provider with a concrete roulette game and then to look for a casino where there won't be any issues with the withdrawals.
If there is nothing else I could assist you with, the complaint will be closed.
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1 year ago
Dear tuncaykaya57,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
