BluVegas Casino - Player’s winnings from bonus play have been capped.

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to the bonus terms and conditions, a cashback bonus has a restriction for a maximum cashout:

"The maximum winning cap from cashback is x5 cashback amount."

I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. The casino confiscated your winnings in accordance with their T&Cs, and unfortunately, there is not much more we can do.

Please do not hesitate to contact us if there is anything else, we could help you with, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.