HomeComplaintsBlaze Casino - Player unable to access gaming services.

Blaze Casino - Player unable to access gaming services.

Amount: €120

Blaze Casino
Safety Index:Above average
Submitted: 16 Aug 2023 | Case closed : 08 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece deposited 120 euros to play games which didn't open. Following a lack of response from the casinos chat or email, the player attempted to withdraw the unutilized funds. The complaint was closed as the player stopped responding.

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1 year ago

I deposit 120 euro and tried to play their games but they didn’t open ,then I withdraw the money cause I didn’t have an answer from their chat which is a joke and no response via email ,be careful it’s a scam site and the saddest thing is that neymar promotes it

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1 year ago

Hello kompselisgeorge,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blaze Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use any bonus together with your deposit? Do I understand it correctly that you withdrawn your deposit and you have zero balance on your casino account now?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

How do I verify when they don't even respond? I didn't get a bonus

Automatic translation:
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1 year ago

Hello kompselisgeorge,

Do I understand it correctly that the balance you deposited was also withdrawn by you already? Is your casino balance currently zero? When was the last time you contacted the casino by mail or live chat?

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1 year ago

Dear kompselisgeorge,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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