Blaze Casino - Player claims that payment has been delayed.

I'm a frequent Blaze player, I reached the Platinum Level, I've already lost more than 50 thousand BRL at the Casino, this past week I lost 10 thousand BRL, all via Pix, when it's time to receive 500 BRL they don't pay, Blaze has more of 5 thousand complaints on Reclame Aqui, I do not advise anyone to play in this Casino.

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning Kristina how are you? First of all Happy Easter, now just to clarify they are not fulfilling what they say in the advertisement of the website itself, another thing Blaze has more than 7 thousand complaints on Reclame Aqui, a reputable website here in Brazil, I am sending you a Print, these Casinos need an oversight,. Since many do not even know that there are bodies such as Casino Guru and IBAS

Dear ivansilvestre1970,

Have you received your withdrawal from the casino yet?

Good morning, I ended up playing and lost, the Casino does this on purpose, I delete my account there. A Casino that has many complaints about withdrawals. I do not advise anyone to play in this Casino.

Thank you for your reply, ivansilvestre1970. I am sorry to hear that. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.