Bitvegas.io Casino - Player's not able to play with his deposit.

I deposited $50 and was not able to play any of the games I contacted support and they said it will because of my bonus I remove my bonuses and I still have exactly the same problem after two hours I’ve given up and decided to report this casino this casino

Dear Silv29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not been able to make a single bet so far?

Are you not able to launch any games at all, or do you see any error message when you try to do so?

Also, do I understand correctly that A$50 is being stuck in your account due to this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I deposited $50 and when I went to play the games every time I click on the game it will take me to the deposit section I explain this probably 30 to 40 times and still got no help I was given an incorrect email address to send the video wish I did I sent over 20 photos and constantly kept repeating myself but no matter what the medical not be resolved and at one stage I was even told it was my own doing. I was also told it was due to me having a bonus so I remove the bonus and the problem was exactly the same I was also told to play certain games and asked why I refuse to play them

Thank you very much for your reply, Silv29. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

If you still have a video recording showing this problem, please forward it as well so we have a better idea of what is going on. Thank you in advance.

Dear Silv29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Keep the $50 you scamming pigs

Silv29, please realize that you are talking to a Casino.guru employee. I do not work for the casino and cannot "keep" your money. I would like to ask you please, to watch your language. You need to restrain from using abusive language, otherwise, I will be forced to block your account.

Moreover, do I understand correctly that you are no longer interested in our help?

Dear Silv29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.