HomeComplaintsBitStrike Casino - The player's unable to play any game.

BitStrike Casino - The player's unable to play any game.

Amount: $200

BitStrike Casino
Safety Index:Below average
Submitted: 21 Apr 2023 | Case closed : 07 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to play any game due technical issues. The complaint was closed as the player stopped responding.

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1 year ago

The casino claims technical issues for a week now. No games are working. I deposited over $200 but went to play and noticed no games work. Tried to withdrawl. They asked to confirm my BTC wallet, so I did. Then they claim withdrawals are all locked and there is nothing they can do to resolve. They just keep telling me they can’t fix the technical issues they are having.

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1 year ago

Hello walknroll1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitslot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when exactly is this issue going on? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear walknroll1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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