BitStrike Casino - The player's requesting a refund of his deposits.

Well this casino is out of service but they are still accepting deposits and have promotions being sent out. Site has not worked for a week but no notice is being sent out to players. I deposited 25 on Thursday and was told that the site is down until further notice. Asked for a refund and was told that they are being taken in order.

Hello sbastas224,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitslot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was your casino balance real money only or you had any active bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It was real money and there were 50 free spins coming to me. Not sure if it is verified but up to know the reviews have been good. I speak to them every day through chat and get the same answer. System is undergoing maintenance. Not sure when it will be completed. Not sure is what stumps you!

Hello sbastas224,

Do you have any real money balance on your casino account? Is there any update with the casino site since your last post or the games are still not working?

Yes, the casino is back in service. I received some free spins, not exactly what I thought but it’s all good. You can close this case. Thanks.

Thank you sbastas224 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick