The player from Lithuania has been blocked without further explanation. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BitStrike Casino - Player's account has been blocked.
Amount: €8,870
BitStrike Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I would like to inform you about my case where I was easily scammed by bitslot.io casino. In my case, I invested almost 1eth and won 5 eths. Of course, that amount I have tried to cash out, but they kept telling me they had technical issues for more than a week and how stupid it sounds when you are the developer. Guess what was next ? they just blocked me without any reason. Please be good people and help me somehow here to remove the bitslot.io casino review or decrease their rating score, because definitely they will scam another person. Why do we need to have scammers here? Let's be good to each other. I have all data, made many screenshots even video how we chatted
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1 year ago
Dear dalius1393,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear Kristina,
In the beginning, I did 3 small amount withdrawals. Two were canceled the smallest was accepted and transferred after 10 hours. For others get stuck in pending status for eternity.
I have uploaded all documents, but they don't need them, just always said wait and wait and nothing more. Their support email is support@bitslot.io
No, I have not accumulated a bonus. Always played with my real money.
Here is my proof about winnings before I was blocked
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1 year ago
Hey also, could you update my case to blocked and unable to cashout his winnings?
they keep telling me same things
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1 year ago
Dear dalius1393,
I was notified that you confirmed in the forum thread that the withdrawal was successful. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
