BitSpins Casino - Player's deposit is still pending.

I deposited ETH yesterday and it has 2200 confirmations according to the etherscan transaction HASH but Bitspins is still saying it still pending after 2 days.

Dear mrskye123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct cryptocurrency address?

Moreover, please post a screenshot of your deposit history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They answered me back and said that the amount was not the minimum amount, which is a lie because their minimum is $20 and I sent $20.54 which has went up in value since the deposit. This is casino is a scam. It won't be long before they stop paying out withdrawals. If they are trying to keep my depsoit and coming up with any excuse that they can, then I assume they probably eventually stop processing withdrawals. they are a total scam like their sister casino Slootz.

Thank you very much for your reply, mrskye123. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear mrskye123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I dont have any correspondence other than an email from a no reply email address. I sent the proof in the previous message.

I registered an account and I see that there is a notification that the minimum deposit is indeed 20 and you can write the amount you wish to deposit above.

Could you please clarify the amount you entered for the deposit? Based on the screenshot, do I understand correctly that you entered 25 USD as the deposit amount?

Dear mrskye123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.