HomeComplaintsBitsler Casino - The player's account got closed.

Bitsler Casino - The player's account got closed.

Amount: €3,000

Bitsler Casino
Safety Index:High
Submitted: 27 Nov 2022 | Case closed : 12 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got closed without any reason given. The complaint was closed as the player stopped responding.

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1 year ago
Translation

They closed my account without my permission and days before I had spent more than $3000% and I had the coupon for the month that they did not give me what I had. The casino account are a fictitious self-exclusion since they let you access simply by registering another account

Automatic translation:
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1 year ago

Hello maikydimagio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitsler Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much was your real balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear maikydimagio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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