HomeComplaintsBitsler Casino - Player's complain about casino system.

Bitsler Casino - Player's complain about casino system.

Amount: 60 ₮

Bitsler Casino
Safety Index:High
Submitted: 28 Aug 2020 | Case closed : 16 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player's complaining about the auto system in the casino. We rejected the complaint as the player failed to respond to us.

Public
Public
4 years ago

Hello, I was playing the bitsler's auto bet and hit my stop gain and the game continues I went to talk to the support and he didn't help me at all, I lost 18 thousand dogecoins that are equivalent to about 60 dollars.

https://dicesites.com/bitsler/verifier?game=dice&ss=b0a6c8b489f97fc448d174398801ab6da9240cd7c4054b19162f94507758313f6a3189c62fdf1b3418e71d667fbe45525066e985e4e484f7d0d76f663988c08e&cs=0ee09d9ccbb9ac8b30ba36d66c29d60daff1564a&n=1&ssh=8c57e3e54c5e773444aa72598d6af013fd81425c67cb3ab171b3bacd33c62f3b&ln=297

Public
Public
4 years ago

Dear randominim,

Thank you for submitting your complaint. I'm sorry to hear about your issue. I've examined your case and your sent screenshots. However, the system of the casino works just as it has to. The limit you set counts for all of your bets. On your first screenshot it shows that you have -17,975 profit. The Autobet would stop if you would have +50 profit. It doesn't work like you win 50 once with one bet and it will stop. It counts your overall bets. I'm sorry we could not help you more on this issue. Is there anything else we can do for you?

Best regards,

Nick

Public
Public
4 years ago

Dear randominim,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards

Public
Public
4 years ago

We are now rejecting the complaint because the player did not respond to us.

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