The player from Australia had his bonus winnings capped. We rejected the complaint because the player didn't respond to our messages and questions.
They have me a free $200 cash back bonus after losing the night before. I gambled and played for over 3 hours and eventually went to Max bet of $40 after playing 3 hours up and down managed to leave after always checking till I reached playthrough on bonus. Went the cash out and they now saying $1500 only can be withdrawn so stole $4500 off me plus a further $1000 as there was a $6000 limit so $1000 stayed in my account.
Dear jeffabreu82,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings were accumulated from a cashback bonus? I have checked the general bonus terms and conditions, and this is what I found (here):
„Maximum win resulting from cashback is 5,000 EUR / 5,000 USD / 8,000 AUD / 8,000 CAD / 51,000 NOK / 8,000 NZD / 22,500 PLN / 450,000 RUB / 670,000 JPY / 32,000 BRL / 445,000 INR / 0.135 BTC / 7.2 BCH, 1.9 ETH / 27 LTC / 15,200 DOG / 5,000 USDT."
Could you please confirm how much was the approved payout?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela