Bingo Hall Casino - Player’s winnings have been confiscated.

I paid 25 dollars and was able to win 3000. I then sent in my documentation and was told it had been tampered with. I told them it wasn' and that I was going to contact BBB and they then closed my account saying there were problems with my account and my money had vanished... as you can see in my screen shot I am now happy i decided to take to cover my end the money is not in the bonus but in my cash...

Dear Lisa,

Thanks for submitting your complaint and I’m so sorry about your unpleasant situation. Could you please answer a few questions so that I can fully understand what the issue is? Were you playing with a bonus when you won these winnings? If yes, could you specify which bonus it was? Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Especially stating the reason for blocking your account and seizing your winnings. Thank you so much for your reply.

Best regards,

Satrio

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Hi Lisa,

We’ve reopened this complaint as per your request. I have contacted the casino representative regarding this case and hopefully, they will get back to us soon.

Best regards

Hello,

We hope this message finds you well.  

We have checked the account and found that our Security team identified several duplicate accounts that the member created on BingoHall.

All accounts have been closed by our Security department according to the following rule in our Terms and Conditions:

2.9 An Account Holder can own only one BingoHall Account at a time. If this rule is breached, BingoHall reserves the right to block and/or delete the superfluous BingoHall Account(s) held by the Account Holder in breach of this clause. BingoHall also has the right to reallocate all the funds in the different superfluous BingoHall Accounts to a single BingoHall Account and to delete the remaining superfluous Account(s). No Bonus given to the superfluous BingoHall Account(s) will be reallocated. If an act of fraud is detected on a Member's Account, BingoHall will block the Account and freeze the funds, and the Member will be permanently excluded from the BingoHall Group Network. No payout will be due to the Member.

Additionally, since multiple accounts were opened, this was also a breach of the following rule in our Terms and Conditions:

4.8 The Account Holder can use only one Bonus per household/IP address. In case of Bonus abuse, the Bonus will be forfeited and any funds on the Account shall be frozen.

We appreciate your understanding in this matter and we are at your full disposal should you need any further information.  

Kind regards,

Bingo Hall

I only have one account its posable my ex opened some in my name but i only opened one just recently... And there is only one bonus used ive only ever used one bonus since I've had this account and it was a 100% cash back bonus it was my first and only deposit.

Hi Bingo Hall,

Thanks for your response. Could you send me the relevant evidence to support your claim, to my email: satrio.y@casino.guru.

Best Regards,

Hello,

We hope this message finds you well!

We have sent the relevant evidence via email, please let us know if you require any additional information.

Kind regards,

Bingo Hall

Hi Bingo Hall,

Thanks for your feedback, but I have not received the evidence. Could you please resend them to satrio.y@casino.guru?

Best regards,

The Casino Guru team has been provided with enough information and evidence on behalf Bingo Hall Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately, we’re forced to reject this case.