HomeComplaintsBingo Billy Casino - Player’s account has been blocked.

Bingo Billy Casino - Player’s account has been blocked.

Amount: ??

Bingo Billy Casino
Safety Index:Very low
Submitted: 02 Aug 2020 | Case closed : 18 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from the US had her account closed due to the provider’s decision. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

After being a loyal player with them for over 6 years they closed my acct. as I had been ahead of the house for at least the last couple of years and they didn't like that. I had many payouts and always followed the rules. But when you win it is nice to see a payout!

So now I have a new place I Just started playing w/in the last month. The manager at BillyBingo claims to be so religious but I don't see it with the way I was treated.

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4 years ago

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When exactly has your account been closed? Did you receive any explanation from the casino? Are there any funds being held by the casino?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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4 years ago

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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