BiamoBet Casino - Withdrawal of player's winnings has been delayed.

I registered at this crook thieves casino last Friday and deposited and redeemed the bonus. Playing by playing I got to 2000 euros so I stop and try to withdraw and I have not had a positive result but also right since I had not done the account verification, so I send everything and they tell me to wait for the verification so I wait. After 4 days they did not verify my account because the photos and selfies were not done well and for this reason I could not proceed with the withdrawal. I go to the photographer to do everything and send and ask him in chat if they are okay and they tell me they then occur accounts. I go to make the withdrawal and nothing ask for swift code, branch code. Iban. And name of the bank so I insert them and try again and put it in payment. In the evening I double-check and ask in chat if everything was going well, they reply that they canceled the withdrawal because the selfie was not going well. You do and draw the sums and conclusions I tell you to stay away from it absolutely when they don't give a damn about other innocent people

Dear Valerio722,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Valerio722,

Have you received your withdrawal from the casino yet?

Dear Valerio722,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.