The player's verification is delayed for unknown reason. The complaint was closed as the player managed to resolve the issue.
BiamoBet Casino - The player's verification is delayed.
Amount: €674
BiamoBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
BiamoBet Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hello Paz87,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BiamoBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Good Evening. The issue was successfully resolved and the withdrawal was made after some specific intervention. (I would not like to go into details). It would be good to avoid mocking the customers. Thank you very much for accepting my request and for your intervention.
Automatic translation:
