The player’s attempts to close his account have been overlooked. The player confirmed his account was closed right after we opened his complaint.
BiamoBet Casino - Player wishes to close his account.
Amount: ??
BiamoBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have asked the casino to close my account several times. The request has not been followed up to this day. In addition, the bonus of 125% was only credited after a reprint after days. I also never received the 100 free spins. Haven't seen such a bad casino in years. You don't advertise that!
Automatic translation:
Public
Public
2 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who’s are addicted/with gambling problems).
Would you be so kind and forward me your account closure request together with any other relevant communication between you and the casino? My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Case can be closed. The account has just been closed emphatically. Thanks very much
Automatic translation:
Public
Public
2 years ago
Awesome news, Marcel. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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