BiamoBet Casino - Player's access to account restricted due to site maintenance.

For more than a month now, the site biamo.bet is under maintenance, i cant access my account and no info from the casino.

Hello axelgentile,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BiamoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the site not working? Did you receive any time frame or any kind of information from the casino regarding your account? How much real money balance was on your account?

Our last information from the casino was that they are currently migrating the casino to a different one and should not work neither for old or new players.

Looking forward to your answer.

Regards,

Nick

Hello! I have this problem since the 12 june. The only contact than i had by whatsapp they said they are under maintenance and they don’t know for how much time but now they don’t answer any more. I have 2000€ In my Wallet. Very strange than the site turns offline just after a big win. I don’t know what to do because i really need this money 😑 That’s very bad to steal players

Hello axelgentile,

The case is definitely not connected to your wins as every player experiences the same issue until the migration is done. Did you receive any time frame from the casino regarding the migration? When was the last time they responded to you and what was it exactly?

Dear axelgentile,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint will be now reopened based on the player's e-mail request:

"Hello, i had some news. The players support answer me on telegram that the site will be online at the end of august. I will wait and hope it is true. Thanks for you help, i keep you in touch!"

Dear axelgentile,

Can you please advise if there's been any update regarding your issue?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.