Bezy Casino - Player seeks withdrawal refund.

Amount: £20

Bezy Casino

Safety Index:Above average Submitted: 22 Jul 2024 | Case closed : 05 Aug 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from the United Kingdom had deposited £20 and requested a refund, accusing the casino of being a scam site. We had requested additional information from the player to proceed with the investigation. However, the player failed to respond within the given timeframe. Consequently, the complaint was rejected due to a lack of response and necessary information.

Public

collydwyer

Visitor

United Kingdom

Public

1 month ago

How is this able to operate it’s a scamming sight I deposited 20 pound want it back

Public

Kristina

Deputy Complaints Team Lead

Public

1 month ago

Dear collydwyer,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

Public

Kristina

Deputy Complaints Team Lead

Public

1 month ago

Dear collydwyer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Deputy Complaints Team Lead

Public

1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.