Betzest Casino - The player's verification is stuck.

Indsatte 100£ for et pr uger siden.

forsøgte at verificere min konto, men fik at vide at der var tekniske problemer da jeg forsøgte at uploade de relevante dokumenter. Jeg kom i kontakt med livechatten der bad mig uploade dokumenter direkte til dem og de ville så sende dem videre til den finansielle afdeling.

Dagen efter dette kunne jeg ikke komme på live chatten. Har forsøgt både på telefon og computer (logget ind og ikke) men der åbnes blot et tomt vindue.

Supportmailen support@betzest.com eksisterer ikke og alle mails dertil returneres.

Har forsøgt at skrive direkte til supporten fra siden, men får beskeden "You have been restricted fro creating a ticket"

Situationen er nu at jeg har 2600£ på min konto (som jeg godt kan tilgå) men kan ikke trække noget ud da min verificering ikke går igennem. Jeg er ikke i stand til at komme i kontakt med firmaet da support-mailen ikke virker og livechatten heller ikke fungerer. Håber I kan hjælpe.

Hello J_Bitter1982,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betzest Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Did you try to get in touch with them any other way?

Please note that it can occur that your account gets blocked or disabled until the verification process is finished.

Looking forward to your answer.

Regards,

Nick

Og jeg kan stadig logge på min konto og spille. Blot ikke trække penge ud eller komme i kontakt med nogen form for support

Hello J_Bitter1982,

I would recommend to not do any actions on your account as it is probably under review until the verification process is finished. Sometimes the casino restricts some actions or even block the account during the process. If the verification would take more than 2 weeks, we will definitely intervene but for now I can only recommend to wait and keep us updated in case of any news.

Det er i orden. Jeg afventer til der er gået 14 dage siden forsøg på bekræftelse

Men er dog stadig forundret over at betzest.com i har en funktionel emailadresse til support. Har I stødt på dette problem før?

Så nu er der kommet besked fra Betzest om at siten bliver lukket den 31. Juli. De lover at medlemmerne får udbetalt deres balance inden da.

det ændrer dog stadig ikke ved at der deres support ikke er til at få fat i. Det er du 14 dage siden jeg forsøgte at verificere min konto og jeg får stadig intet svar.

Håber I vil gå ind i sagen

Hello J_Bitter1982,

If they are planning to close the brand it's no wonder they are not responding. If they did promise the payout until the end of the month we should probably wait as they might have even more work if we just keep contacting them and would prolong the case.

Det ændrer jo ikke på at jeg stadig ikke har nogen mulighed for at kontakte dem

Og de har kun lovet at man kan trække sine penge ud. Og det kan jeg ikke så længe jeg ikke kan verificere min konto

Jeg idag fået svar fra supporten på Betzest.

Dear  J_Bitter1982,

Could you please share with us what did the casino respond? Are you now able to make a withdrawal?

Dear  J_Bitter1982,

If you did contact them only a few days ago, I would definitely give it a few more days for the change and the verification to be complete. Please keep us updated if anything would change.

If there will be now update within the next week, we will definitely intervene.

Dear J_Bitter1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.