The player from Germany has submitted all the required documents for KYC. Unfortunately, the verification is still incomplete. We rejected the complaint because the player didn't respond to our messages and questions.
Betzest Casino - Player’s struggling to complete KYC verification.
Amount: €4,000
Betzest Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have 4000 euros that I want to withdraw.
In the live chat they said I should send my ID, my proof of bank transfer and an electricity bill by email. Said and done. The answer came by email I should do it via live chat.
The live chat referred back to the email. You don't want to verify me in order not to have to pay out.
Automatic translation:
Public
Public
3 years ago
Dear DaniJusti,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Could you please advise how many days ago you have started the verification process? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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