The player from Germany didn’t receive a deposit bonus. She started playing with her deposit before the support managed to resolve the issue, so we, unfortunately, couldn't help.
Betzest Casino - Player’s bonus has not been activated.
Amount: €10
Betzest Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I made a deposit-first deposit-with cashtocode, clicked the bonus but didn't receive anything. It said it can take up to 10 minutes until the bonus is credited. I then played the 10th, 2 x support Written without what happened, not even received an answer. When I finally reached someone today, the unfriendly mpzart said because I had already gambled away the 10 euros he could no longer give me the bonus. What should that be?
Automatic translation:
Public
Public
3 years ago
Dear Alexandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus you tried to activate? Since you’ve already played your deposit, I am not sure we will be able to help, but I would like to check the T&Cs.
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or post it here.
We will be waiting for your reply patiently.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello, I used the 100 percent bonus for the deposit. I chose the bonus and still didn't get one. When I noticed this, I wrote to offline support because there was no live chat available, so I still had the 10 euros on my account.
Automatic translation:
Public
Public
3 years ago
Translation
Hello, I used the 100 percent bonus for the deposit. I chose the bonus and still didn't get one. When I noticed this I wrote to the offline support because no live chat was available. Then I still had the 10 euros on my account. So I deposited 10 euros and used the 100% bonus. So I would get another 10 euros.
Automatic translation:
Public
Public
3 years ago
Hello Alexandra,
Unfortunately, after gathering all the necessary information we decided to reject this complaint. I understand that this wouldn't happen if the bonus was activated immediately, but since you started playing with your deposit before the support managed to figure out what happened, you've lost the option to receive the bonus. I can only recommend you waiting for a little bit longer (or for the support's reply) before you start playing with your deposit.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
