The player from Portugal has been waiting for his winnings for over 2 weeks. The complaint was rejected because the player didn't respond to our messages and questions.
I hereby request once again your help in solving a problem regarding a withdrawal requested on September 8th. According to the shelter, the time is from 1 to 7 working days, when doing the math it has already exceeded that time, I wanted to know if they can intervene with this BETWINNER house in the request for withdrawal information it is only written that it is approved. I have already contacted them through 2 emails to info-@betwinner and until today I have not received any wish from the house to respond. Hug
Additional betwinner account information...
Jose Antonio F*** c***
ID 114***485
Dear Antasos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina