BETWINNER Casino - Player’s bonus winnings have been confiscated.

Made deposit of 20000 got 100 percent bonus , through which I played lots of game like thimber ,guesss which hand ,higher vs lower , and other games and wagered 35x after that 18000 bonus amount converted into real account . After that I tried to take withdraw but they asked for document . They asked to many document and provided all and got verified but they said I used strategy to won so they taking me bonus winning . I asked them to provided which rules I breached if I made strategy , casino is game of skill and strategy nothing is wrong is this , but they are saying everything provided earlier If I will ask again they will block me . I m here to you bcs I want explanation which strategy I used , j have right to know with proof . And also will suggest new player , don't trust this site it will not pay you after winning and will take your money if you losse they will not even talk to you clearly .. for a casino to run better transparency is essential and player should have right to know why there money taken but they taking like machines have no emotion . Casino guru thank you to be here with us to hear about problem and trying to help us .

I m attaching some conversation.

For casino guru if you are a good casino then provide me breached of rules with proof on my mail .

[email hidden by Casino Guru]

Dear aruntiwari,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please forward me all the relevant communication between you and the casino regarding the confiscation of your winnings? My email address is veronika.l@casino.guru.

Could you please send me the screenshot or the link to the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your email. From your conversations with the casino, it appears that your account was blocked because multiple accounts were found to be linked with your account.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

Have you used a VPN or IP-masking software to access the casino website?

in first image you can see two people may have same ip if they use vpn and i used vpn for some time . Because it is safe to use site using vpn for this perpous is used india vpn which I ganerally do I also attached this image, may be this reson but no family member ever opened betwinner sir . And I don't know these person please give me clarity who are they why you asked me about them

I did not use vpn for this perpous , but I ganerally use vpn for security reson , tk prevent data leak also in my reagon goverment promoting use of vpn to safe and secure access of internet . So I am using vpn

Thank you very much, aruntiwari, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Branislav do replY your colleague taken 6 day and you will also take 6 Day 😆

Hello, aruntiwari,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BETWINNER Casino team,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Dear Branislav,

We kindly inform you that we have sent an email to your email address (branislav.b@casino.guru) regarding the matter.

Apart from the information provided in the aforementioned email, it is imperative to mention the following clause of the Terms and Conditions that was violated by the user in question:

3.4. "You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location".

Best regards,

Betwinner

I don't use vpn to mask my ip , I ganerally use to protect my data leak , if you were a genuine casino that provide genuine service then you answer me on my mail but you dint ,you also could ask me to unmask my ip if there was problem to see my orgin ip , I surely allow you to see my ip but you did not says these because you just need a reson to reject bonus winning . You verified my all details . Was it used earlier ? Then how could you say I used multiple I'd because I just used a vpn to protect me . You are not a genuine casino service provider this bonus promotions are fake . You taken my money without any explanation. You could ask me to unmask my ip but you don't

branislav.b@casino.guru

Please send information sent by betwinner to my registered email ,I want to know about this

Dear aruntiwari,

It looks like it is not only about IP matches.

As for your request - since I do not have permission from the casino to share any of the provided details, and if there is a good reason why they shared some things only via email, unfortunately, I will not send you anything received from the casino.

Thank you for understanding.

Dear BETWINNER Casino team,

Can you please look at my last email regarding the matter and provide me with the requested details and supporting evidence?

Let it go , I want to close my application. I don't want any further assistance.please close my application

Alright, aruntiwari. As you wish. The complaint will be closed/rejected as per your request.

In case of any additional questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, BETWINNER Casino Team, for the information provided and cooperation so far.

Best regards,

Branislav, Casino.Guru