Betway Casino - Player’s withdrawal has been delayed.

Since March 13, I requested a withdrawal at Betway for 2000 euros and they sent me a message telling me that money was transferred to my account, which was not the case, I contacted customer service and they told me that I had to wait between 4 to 5 days to see the transference. On March 20, I returned to earn 15,154 euros and I retired without any problem. On March 22 I contact customer service again because the withdrawal of March 13 had not reached me and I was like that every day until March 31 that my account was closed without any explanation. To this day I keep asking about my withdrawals and they have not given me any answers. I have been with Betway for more than a year and I have never had problems with my withdrawals and I was very happy with that game house. I filed a complaint and still no one gives me an explanation for my withdrawals and why they closed my account. They owe me a total of 17,158 euros that I need them urgently and I have no answer. The truth is that I am very disappointed in the treatment they have given me and I did not expect this. To be faithful to a gambling house, depositing you have no problems but to withdraw what you have played there no one gives their face or gives you an answer.

More than 2 months have passed and no one has contacted me to tell me what happened and when they will pay me my withdrawals.

Dear Mariana,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made successful withdrawals from this casino before?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good morning Kristina,

I have already sent you the attachments of relevant information about my case to your email.

Greetings,

Thank you very much Mariana for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Good morning,

Thank you very much Kristina.

A question how long do you take to solve the cases. I ask you because I am very frustrated and betway nothing that contacts me. I send emails every day and they don't respond to me.

Hello Mariana,

I'm Nick and I'll be in charge of your complaint now. I'll now try to contact the casino and let them know about your issue. I can't exactly tell you how long is the process and it is very individual with every casino. Sometimes it get's resolved in a few day but unfortunately, sometimes the casino won't even answer us. We always hope for the best so let's hope we will get answer this time.

Hi Nick, thank you very much for your help. They have not contacted me and I notified my problem on March 20 when I saw that the transfer from March 13 did not reach me.

Let's see if this time they are serious and they pay me.

Good afternoon,

I am writing to inform you that today betway transferred my money to me.

You can now put my case as solved.

Greetings,

Dear Mariana,

Thank you for informing us about it. The case will be now closed as the player received her winnings. Please do not hesitate to contact us if you will come across any other trouble again.

Best regards,

Nick

Casino.guru