The player from Australia had claimed that her transaction was rejected. She stated that every time she attempted to deposit money, the funds were deducted from her bank account but did not reflect in the game. Despite our team's attempts to resolve the issue, the player did not provide further information. As a result, we were unable to investigate further and had to reject the complaint.
Betway Casino - Player's experiencing some issues.
Amount: A$50
Betway Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Dear channontara5,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did you try to withdraw your winnings but the withdrawal request got canceled?
I will be waiting for your reply patiently.
Best regards,
Kristina
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1 year ago
Dear channontara5,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Everytime I try to deposit money it takes it from my bank but it never shows up on the game but I lose money no matter what cause I can't ever find the money that was taken from my account
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1 year ago
Thank you for your reply, channontara5. So, is this complaint about lost deposits?
