Betway Casino - Player’s deposit has never been credited to his account.

40000 INR Deposited but still not credited when ever i contract customer care they tellthat send bank statement to support@betway.com. I have sent required documents 6 times to their mail id but still they r telling we not yet receive the mail whats the hell is going in betway any fraud is der.

Dear Rajuraaj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Betway sent a mail regarding deposite that they r refunding the amount in 5-7 business days to my account.

Thank you for your reply, Rajuraaj. If that is the case, let's give the casino the necessary time and see. Please, keep us updated.

Betway as deposited 15000 INR still 25000 NIR is pending they r not responding me. I'm cantacting customer care but they r not telling anything regarding the matter.

Have you already contacted the payment provider as we suggested previously? Your deposit can be stuck in an intermediary bank, and your bank should be able to trace it.

Dear Rajuraaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.