The player from Spain had had issues withdrawing his winnings. After successfully depositing through Visa, he had been informed that he couldn't withdraw via the same method due to a supposed card problem. He updated his withdrawal method to a bank account and had been awaiting a response. The player had previously had two successful withdrawals and had recently requested another withdrawal to his bank account. The player reported that he had received his withdrawal of 1455 euros and the issue had been successfully resolved. We had marked the complaint as 'resolved' in our system.
Betway Casino ES - Player's withdrawal request got delayed due to banking issue.
Amount: €1,455
Betway Casino ES
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
The issue lies with withdrawing my earnings. I made my deposit via Visa card, which went off without a hitch, but encountered issues when attempting to withdraw my funds. I was informed that the withdrawal could not be processed due to a problem with my Visa banking card, which I know isn't true as I can make withdrawals with this card at other casinos. This incident occurred in the early hours of January 4th. Today I was given the runaround, being told that I must change my preferred method of withdrawal. I complied and have since updated my withdrawal method to my bank account number. I am going to wait for 48 hours for a response. If I do not receive one, I will pursue legal action against Betway.
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11 months ago
Dear Moto86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before? Do I understand correctly that you requested a withdrawal via bank transfer two days ago?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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11 months ago
Translation
Hello, yes I previously had 2 successful withdrawals, one of 460 euros and 320 euros, and yesterday I already put the preferential withdrawal to my bank account and they told me that it will arrive in a week but it is not all reflected on the website.
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11 months ago
Thank you for your reply, Moto86. Could you please clarify your last message? Did the funds disappear from the account but you do not see any pending withdrawals in your transaction history?
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11 months ago
Translation
Hello, yesterday morning I received the 1455 euros and it also appeared on betway like magic, thanks for the help, see you next time.
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11 months ago
Dear Moto86,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
