The player from Spain has a complaint regarding Betway, claiming that their first deposit bonus was not credited to their account. They also reported a lack of communication from the casino. The complaint was rejected as the player stopped responding.
Betway Casino ES - Player’s first deposit bonus not credited.
Amount: €38
Betway Casino ES
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Betway Casino ES has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Betway is a scam casino! They didn't credit my first deposit bonus and no one is providing information...faceless thieves!
Automatic translation:
Public
Public
1 year ago
Dear fabry84,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betway Casino ES . I’m afraid, I will need more information regarding your problem. Please could you elaborate? What kind of bonus did the casino not credit you? Were you eligible to claim the bonus? I will be waiting for your reply patiently.
Best regards,
Nick
