Betvictor Casino - The player's account got blocked.

A CRAP, DON'T LET YOU REGISTER

I signed up a few days ago, today I tried to log in and my account didn't exist, so I went and created a new account

I sent MY DOCUMENTS (ID and electricity bill) and they just canceled my account, WITH NO REASON

in the chat they say that they canceled because of my activity on the site, BECAUSE I JUST REGISTERED, no deposit was made, thank goodness, otherwise they would rob me, right?

they don't tell the truth about why, I will report it to the betting site regulators

Hello mallagra,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betvictor Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you contacted the casino before creating a second account? Did you have any balance on any of your casino accounts?

Please note that creating multiple accounts is against the casino terms and the casino had every right to close your accounts. Also even if you wound not have created a second account, if you had no remaining balance there, they can close your account anytime without any reason given.

Looking forward to your answer.

Regards,

Nick

IT WAS MY FIRST ACCOUNT!!!

How is it possible to have multiple accounts when it was the FIRST ACCOUNT??? I never used the site!

I will have to report it to the gaming regulator

You just admitted here that you created a new account.

You know how to read????

I spoke with support that I was not able to log in, so they told me that there was NO ACCOUNT IN MY NAME OR EMAIL!!

In the chat I gave all my data twice and they told me I HAD NO REGISTRATION, which is strange because I had even sent my documents.

With that I went and created the account again, and YOU VALIDATED

It's very simple, if there was already a registration before, I wouldn't even be able to create two accounts

I wouldn't be so dumb to make two accounts with the same email and same name

you acted in bad faith

Hello mallagra,

Firstly I hope you are aware that we are not the casino.

Could you please clarify if the casino specified "the activity" which led to the account block? Please forward your communication with them to nikolas.b@casino.guru.

Dear mallagra,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As I already explained, I had already registered, it was already complete, I had even sent documentation to verify and when I tried to log in, I couldn't.

I went to the chat to see what the problem was, I sent my details (name, email, date of birth) and they said THERE WAS NO ACCOUNT IN MY NAME!

then I had to create another account because the previous one just disappeared for no reason!

after I created the new one they blocked me, and they even said that my account did not exist!

this seems on purpose

I will repeat again, why would someone create two accounts with the same name, same data, same documents??

and how could someone create 2 equal accounts with the same email, same name?? the system would have shown that there is already a record

betvictor did this on purpose, and I don't know why they didn't let me register

I would like to ask Betvictor Casino to join us and help us resolve the player's issue.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The complaint will be now closed as the casino failed to respond to us within the given time. They can reopen it anytime if they wish to resolve the complaint.

Regards,

Nick