The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Bettilt Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,200
Bettilt Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
It's a shame how people deceive I opened an account in this casino a month ago and until today my deposits total 975€ finally I won something total of 2200€ after spending that 975€ thinking I had already recovered some less bad .. ..when I talk to these scammers that just to check my account took 3 days I had to take selfies and everything etc..in short, bank statements etc..etc..now they say I have a duplicate account which is a lie just so I don't pay and then they took from my account the 2200 that was pending for withdrawal and left me with the deposits the 975€ and they are so cheating that not even the deposits I made that they put in my account let me withdraw they say I have to play the amount total the 975 .I would like if someone could help me that I would have been in the same situation with these liar scammers .and I have prints, emails, chat conversations and deposit prints all that I did with these lying scammers ..since they don't pay me what I earned just that I paid at least the deposits which is my money ....but from what I saw it's not the first person they do this and the same mafiosi answer .....
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2 years ago
Dear Catiasilva36,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
The problem is not that the problem is that they say they will not pay that I have a duplicate account which is an absurd lie what they invent to not pay ... and they returned my deposits and they say that the total deposits I have made so far do not they let you receive without betting everything ... even a scam I have the chat conversations I have the e-mail messages everything to prove these frauds ...
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2 years ago
Thank you for your reply, Catiasilva36. Do I understand correctly that you are not aware of creating more than one account at this casino? Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Dear Catiasilva36,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
I only have one account and it was opened a short time ago you are k are not worthy to pay because they are not legal in Portugal ok they were ok serve for ok kiserem ..
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2 years ago
I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
