Bettilt Casino - The player's deposit did not arrive.

Segunda Feira dia 26, fiz o meu primeiro deposito via criptomoeda no valor de 500 euros. Esperei mais de 1hora e o valor não foi creditado na minha conta da Bettilt.

Falei com a bettilt via chat e email e pediram comprovativo da minha transferencia ao qual enviei duas vezes, pelo chat e por email. Enviei tambem o ID da transferencia ao qual conseguem ver que a transferencia foi realizada com sucesso da minha wallet para a wallet da referencia pela bettilt quando seleccionei o tipo de criptmpeda no site da bettilt.

Ja passaram mais de 48horas e estão sempre a dizer que está a ser analisado pelo departamento financeiro e não dizem mais nada.

Preciso da vossa ajuda, para recuperar os meus 500 euros.

Dear artur22jorge11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Meu provedor confirmou o envio do dinheiro para a wallet mencionada. Alias até é possivel ver pelo id da transação.

O que eles estao a fazer é ficar com os meus 500 euros

I would like to ask Bettilt Casino to join us and help us resolve the player's issue.

Hello artur22jorge11,

As informed by the Customer Support team the funds did not arrive to our plataform so far. For this reason, the situation is under investigation with the provider.

We are counting to receive a reply from the provider soon, and once the investigation is completed, you will be notified via email.In case of any doubts or enquires, please contact via email support@bettilt.com or chat.

The timer will be set on the casino until we receive more information. Please let us know once you will know more.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

As informed by the Customer Support team via email, your deposit was manually credited into your account.

Please note that the delays was caused due to technical issues on the provider side.In case of any doubts or enquires, please contact via email support@bettilt.com or chat.

Hello artur22jorge11,

Can you please confirm that the money has been credited to your casino account?

Dear artur22jorge11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.