The player's dissatisfied with the casino wagering as he needs to wager his deposit 1x. The complaint was closed as the wagering of the deposit is a standard casino policy.
Betsul Casino - The player's dissatisfied with the casino wagering.
Amount: 100 R$
Betsul Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Well, Betsul requires 1x rollover on any normal deposit except the welcome bonus if you choose the welcome bonus whose rollover will be higher, that is, if you deposit 1000 reais you will have to bet 1000 reais to be able to withdraw all your money back, otherwise you can only withdraw the winnings of what you bet. This is unfair and unfair. Here's my complaint that I make while I'm winning my bets over there so they don't say it's a loser's cry. Things should be fair and honest, if the money isn't theirs they still shouldn't withhold anything unless the person wants to gamble and loses. Here is the warning for future interested in Betsul.
Automatic translation:
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1 year ago
Dear Rafaeliton,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Some casinos require deposit wagering 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. This serves to prevent money laundering and unfortunately you will need to wager it in order to withdraw your money. I would recommend contacting the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire more information regarding the cost of transaction processing.
Please let us know if this information was helpful. Looking forward to hearing from you.
Best regards,
Nick
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1 year ago
Translation
Okay, I will be more careful next time to avoid these casinos because I consider it unfair.
Automatic translation:
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1 year ago
Dear Rafaeliton,
I'm glad to hear that I could explain the situation. Be sure to check for such terms if you register in a new casino as most of casino requires the wagering of the deposit (in some cases even 3-5x)
The complaint will be now closed.
Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Best regards,
Nick
