BetStorm Casino - Player claims that payment has been delayed.

Good Morning

After submitting my withdrawal nearly 2 week ago,it is still pending.

I have contacted the casino numerous times and haven't received any feedback,

My account is verified,I have had a withdrawal before,but had to jump through hoops to get it.Photo holding ID etc.

I have read reviews and it seem there is now nothing good about Betstorm.

At least during my last withdrawal I was getting feedback,

Could you help?

Carole

Dear carolehollingsworth2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear carolehollingsworth2,

Have you received your withdrawal from the casino yet?

Dear carolehollingsworth2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.