The player from the United States attempts to withdraw $3,000 but encounters issues with a required payment of $20 in Bitcoin, which leads to confusion over the amounts sent. After initial support claims to fix the issue, the player is then asked for a larger payment or to bring in numerous new users to the app. The player's withdrawal is now pending, and communication with customer service has become impossible.
Betspinz Casino - Player's withdrawal is delayed and account access is restricted.
Amount: $20
Betspinz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
Betspinz Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 6h 59m 31s
Case summary
17 hours ago
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1 week ago
I went to cash out 3000 it said I needed to pay 20 to get it in 5 mins. It wanted it in bitcoins tried to send the 20 it said I only sent 19.85 tried to send the rest of it they took it. Then didn't send the money I contacted support they said they fixed the issue then tried saying I needed to pay 150 to access the money or bring 34 People to the app. I told them no they then changed my withdrawal to pending but Said I need to pay the 15p or bring 48 people to the app now. I contacted customer service and nothing is going thru to them now and if I click the link for fb it says it can't be accessed.
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1 week ago
Dear bigjosh521,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
As you can see in our review, our data specialists have come to the conclusion that Betspinz Casino is a fraudulent platform. We received several complaints from players who were asked to send unusual fees to the casino before their withdrawal is processed. However, once they send the money, the casino stops communicating with them and does not send any winnings to the players.
There are also several Trustpilot reviews from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com
I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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17 hours ago
Dear bigjosh521,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
bigjosh521 has 6d 6h 59m 31s to reply
