BetShah Casino - The player's deposit did not arrive.

I deposited 10000, money was deducted from my bank, whenever I used to chat, it was said that it has been sent to the relevant department, but did not add the deposit.I gave bank statement to customer support for proof of payment and I deposited from above then gave transition id even then it didn't add

Dear sita1215g,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

It's been 7 days not even added the deposit Talked to the casino repeatedly Called the relevant department every time,When I got a message from the relevant department asking me for wallet transaction Id while I made the deposit from UPI,Wallet transaction ID was asked every time UPI transaction ID was given,

I also gave bank statement for deposit proof

Hello sita1215g,

As the issue occurred less than 2 weeks ago, I would definitely recommend to wait a little more. In such cases we recommend every player to wait up for a month as it might take a while for the casino to locate the transaction. Please let us know by the beginning of the next week if there's been any update in your case and we can try to intervene.

You go ahead with my case, every time I chat with Betshah, I am asked for my wallet numeric number. I am upset.help me add my deposit🙏

Hello sita1215g,

As it's been over 2 weeks, can you please advise if there's been any update regarding the deposit? If still not, we can try to intervene.

No reply has been received from Betshah and my account has not been credited either.

Please intervene my case

Thank you sita1215g for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello sita1215g,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BetShah Casino to join the conversation and participate in the resolution of this complaint.

Dear BetShah Casino,

Can you please provide an update on the status of the player's deposit?

Kind regards,

Tomas

Dear player,

In order to assist you more effectively and ensure the accuracy of your account information, I kindly request your cooperation in providing us with your account details: Player ID, your name, username etc.

Once I receive your account details, I will personally take care of your request promptly and provide you with the assistance you need. 

Thank you for your patience,

The BetShah Team.

Dear sita1215g,

Can you please provide the casino with the requested information? I will lock your post so it will be hidden from the public.

Thank you.

Kind regards,

Tomas

Dear BetShah Casino,

Can you please confirm that you now have the necessary information in order to locate the player's deposit?

Thank you.

Kind regards,

Tomas

Dear player, 

Thank you for your reply.

We are committed to resolving this issue to your satisfaction, and to do so, we need some additional information.

As per our records, we have been unable to locate the transaction associated with the Transaction ID you previously provided. It's possible that there may have been a misunderstanding when providing us with this information.

To assist you effectively, could you please provide us with the receipts of the transaction and verify the Transaction ID? If possible, please double-check the details in your bank records or your email, as you should have received an automated receipt when the transaction took place.

Thank you once again for your understanding,

The BetShah Team.

Dear casinoguru

I have sent the bank statement from which the payment was deducted to Betshah as proof of payment but did not get any response, I made the deposit from upi which has a reply number which can be traced

Dear BetShah Casino,

Can you please confirm if the bank statement is sufficient in order to locate the player's transaction?

Thank you.

Kind regards,

Tomas

Dear player,

There is no such transaction with the number you have sent us. We did a double check with the payment provider and you can also check it by yourself. Can you please confirm the correct receipts of the transaction and verify the Transaction ID?

The BetShah Team

Dear sita1215g,

Can you please provide me with the bank statement that you sent to the casino and mark the disputed transaction? Here's my email address: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

Dear Betshah,

You see my bank statement and there is payment made to merchant name Top Hat Tech Solutions Pvt Ltd on 6th May 2023 at 9:12 am INR 10,000

Dear sita1215g,

I can confirm I have received the bank statement and found the disputed transaction.

BetShah Casino,

Here's a screenshot of the player's deposit:

Can you please confirm if the information is the same as the player provided you with?

Thank you.

Kind regards,

Tomas

Dear betshah,

Check

Dear player,

The payment provider has confirmed there is no such transaction related to your casino account. You can also contact the provider on your own to get confirmation.

Thank you,

The BetShah Team

Dear sita1215g,

Can you please contact your bank regarding the disputed transaction via email and forward their reply to my email address? (tomas.k@casino.guru)

Thank you.

Kind regards,

Tomas

Already sended check email Casinoguru

Dear sita1215g,

Can you please forward this bank's reply to the casino as well?

BetShah Casino,

Could this information be helpful in order to double-check with your payment provider?

Let us know. Thank you.

Kind regards,

Tomas

Dear player,

Sure you can email us with bank confirmation again. However, we've already done a double-check with the provider and re-confirmed that there is no such transaction on our end.

If you email us, we kindly ask you for your patience and to be sure that we will respond to your email as soon as possible.

Dear Tomas, can you mark the complaint as 'resolved'?

Thank you for your cooperation,

Warm regards,

The BetShah Team.

Dear BetShah Casino, we cannot close the complaint as 'resolved' because the issue has not yet been resolved.

However, as per analyzing the player's bank statement, we noticed that the player has two accounts registered in your casino, and both have been funded with the same payment method. May I please ask you to check them in your system and verify if by chance the second account hasn't been funded with the disputed amount?

I understand this might sound strictly against your T&C, but if the funds haven't been used for playing in your casino, we believe that if you can locate them, the player should be refunded. Obviously, we have nothing against closing the player's account though.

We recommend you initiate an investigation and let us know of the outcome.

Thank you for your cooperation.

Kind regards,

Tomas

Dear player,

If you have multiple accounts linked to your name, we need your confirmation regarding the number of accounts you have. Could you please help us with this?

Please let us know if you have any other player IDs associated with your name.

Waiting for your reply,

The BetShah Team.

Dear Betshah, I have only one Betshah account, my problem was that one of my friends has also created a Betshah account.That day my bank account was not working so I asked my friend to deposit it, he had already deposited it with merchant in the morning.The same UPI I'd were of the merchant, so he had made the payment to the merchant, because the same UPI I'd were .

I just made a mistake by depositing from friend's bank account, at that time IPL sport was going on, got deposited by mistake.

Friend I'd deatils

name : varsha Kumari

Username:

biAdjYZjfS

Id:

1111384

Email:- meghasharma997370@gmail.com

Deposit

Id 7097297

6-05-2023 07:36

Amount 10,005.00 INR

Dear player,

We have thoroughly reviewed your claim regarding the missing deposit and would like to clarify the situation.

First of all, we want to assure you that it is not in our best interest to engage in any fraudulent activities. Every dispute has been successfully resolved and since we keep to maintain that reputation with every transaction, creating multiple accounts is explicitly prohibited under our terms and conditions. 

Above all, utilizing another person's account and providing the transaction details is unacceptable as it blurs the image of mutual trust and breaches the known ethics of fair play. 

Even so, we would gladly credit the disputed amount to the respective account if the provider confirmed. But the fact is that the payment provider re-declared not to have received the transaction after another reviewal. 

Thank you for your cooperation.

The BetShah Team.

dear betshah,

I completely agree with you I didn't know my bank account server was not working, IPL sport was going on at that time, so in a hurry, I got the deposit from someone else, please forgive me, please add the deposit 🙏

Dear betshah,

Please add my missing deposit

Dear sita1215g,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions. As you confirmed above, you have used a payment method that

doesn't belong to you, so there's nothing we can do to help. On the other hand, you cannot expect the casino to credit your account with the funds that your friend has just transferred to the same merchant.

It's completely your friend's issue now, and the casino acted correctly and within its terms and conditions.

If you want to play again at any other casino, I strongly recommend that you use a payment method that belongs only to you. This is one of the basic rules of online gambling.

For the above reasons, this complaint will be rejected. I'm sorry we couldn't help more in this case. Please feel free to contact us if you have any problems with this or any other casino in the future.

Best regards,

Tomas