The player from Russia is struggling to receive his withdrawal probably due to missing documents. This complaint was successfully resolved.
BetShah Casino - Player’s having difficulties withdrawing his winnings.
Amount: €40
BetShah Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello dear administration of the forum, I encountered a problem in this casino, namely, I can’t withdraw my winnings of 40 euros, although my account has already been verified, which is confirmed by a letter from the casino and the documents were sent as early as May 10, 2020. My account intentionally does not verify when trying to withdraw funds writes no my data casino ignores my claim to withdraw funds
Automatic translation:
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3 years ago
Dear Dimon1982,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. From screenshots you attached I can see, that in your profile is data about the city missing as well as Verification ID. Have you provided this document using an option in your profile – ‘Upload file’? Missing documents might be the reason you aren’t able to withdraw.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
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3 years ago
Translation
all thanks dear administration problem solved
Edited
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3 years ago
Dear Dimon1982,
We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Kristina
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