The player's withdrawal is delayed for a week. The complaint was resolved as the player received her winnings.
Hello I played at Betsamigo last sunday. I have sent all the documents that have been requested there. My account has also been verified. So far I haven't received the money.
I ask for help
Hello Alineb1991,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bets Amigo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Hello on Tuesday my account was fully verified. Then I requested the payout. I played without a bonus. On Tuesday I got the answer that I should submit a selfie with my ID. I did that. I also got a confirmation that this is also verified. Since then I've been waiting for my money. The support doesn't answer
As we recommend to wait at least 14 days for the first payout, could you please advise if there's been any update in your care since your last post?