HomeComplaintsBets Amigo Casino - The player's withdrawal is delayed.

Bets Amigo Casino - The player's withdrawal is delayed.

Amount: €1,000

Bets Amigo Casino
Safety Index:Very low
Submitted: 02 Dec 2022 | Resolved : 25 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for a week. The complaint was resolved as the player received her winnings.

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1 year ago
Translation

Hello I played at Betsamigo last sunday. I have sent all the documents that have been requested there. My account has also been verified. So far I haven't received the money.

I ask for help

Automatic translation:
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1 year ago

Hello Alineb1991,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bets Amigo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello on Tuesday my account was fully verified. Then I requested the payout. I played without a bonus. On Tuesday I got the answer that I should submit a selfie with my ID. I did that. I also got a confirmation that this is also verified. Since then I've been waiting for my money. The support doesn't answer

Automatic translation:
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1 year ago

As we recommend to wait at least 14 days for the first payout, could you please advise if there's been any update in your care since your last post?

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1 year ago

Dear Alineb1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Money has been transferred

Automatic translation:
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1 year ago

Thank you Alineb1991 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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