Bets Amigo Casino - The player's verification is delayed.

Hello guys,

mi read horrible reviews about this casino ;(

I won €1.400 and I will my money! Now my verification proces takes so long… please can u help me to fast up te proces?

thanks a lot!

Hello Rubenmoi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bets Amigo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hey Nick! 🙂

the proces started this Monday. (They advertise with a maximum of three days.

the problem is that I’m Dutch and born in the Netherlands. I read in some reviews that they will close accounts from the Netherlands, because they don’t have any licentie for Dutch players 😲 I have a big balance of €1.400 and will the money fast as possible on my bank. Please help 🙏🏼

I see now the website is down. :

………………………………

Under Maintenance

www.betsamigo.com

We’re implementing some new, cool features. 

We will be back soon. 

Stay Tuned

thanks a lot!

………………………………..

greets Ruben

Hello Rubenmoi,

If the process begun aprox. a week ago, I would definitely recommend to wait only. If the process would exceed 14 days, we can try to intervene.

Please let us know if there will be any new update.

Hello! Just got my winning money, but didn’t see my refunds a €1.060. Closes my account after. Good bye scam casino 😉

Hello Rubenmoi,

Do I understand it correctly that the issue has been resolved?

Also you wish to close your casino.guru account or casino account?

Has been solved (got my withdrawl)! But don’t have my refunds (illegal casino with no KSA license). Do you think I can get that back? My deposits.

hope to hear.

Hello Rubenmoi,

Unfortunately I doubt so. If the casino does not have a country in their restriction list, you are free to play there.

It is mostly up to the player whether he decides to play in a casino without a license and they should be aware of the gambling regulations in their own country.

Is there anything else we can assist you with?

No that’s all! Thanks Nick 🙂

The complaint will be now closed for the above mentioned reason.