The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We rejected the complaint because the player didn't cooperate.
Bets Amigo Casino - Player claims that payment has been delayed.
Amount: €1,000
Bets Amigo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Bets Amigo Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Even though I'm verified, Casino Betsamigo.com won't pay me my 1000 euros. Betsamigo has my ID, proof of address, bank details and selfie of me with my ID. Every day Betsamigo cancels my withdrawal and now they even want a copy of my driver's license or passport .I don't have either and only have my ID card.
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1 year ago
Dear Johnny84756,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The casino has my ID, bank details, selfie of me with bank card and proof of address. Even though I'm verified, now they want my driver's license and passport. It's all a scam. They want my money 
do not pay out, although I am verified!
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1 year ago
Translation
Status still not received payment to date.
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1 year ago
Thank you for your reply, Johnny84756. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
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1 year ago
Dear Johnny84756,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Status to date still not received my money!Stay away from this casino!It is a scam casino based in Curaçao
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1 year ago
I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
