Bets Amigo Casino - Player believes that their withdrawal has been delayed.

Saw an advertisment online about the website. At first look I read few reviews/vomments about the website and it felt pretty trustful. Also the fact that it works under MGA made me confident that the website is legit.

I made a deposit last week and ended up winning eventually all in all 120 000€ (first the winning was 50k—>90k—>120k) Made several big winnings almost in consecutive days (made only one deposit and kept playing with the winning money) I tried to withdrawal the 1000e which is the daily limit. I also provided all the documents they asked and then the withdrawal was declined. They asked more documents (Passport+selfie) After that I haven’t heard of them. I have contacted them several times via live chat and email and I get really bizzarre answers or then I get no legit answer. Especially with email the answering takes a lot of time and the customer service is rude/unprofessional. I get no legit or clear answers to my questions neither I get any real help and support from them. I have also raised the fact via live chat and email that I feel really anxious and shady about the way they handle things: didn’t get any response to that. They literally just ghosted my comment. All in all the way they handle things are very rude and calculated. They will do anything that they don’t need to pay any money to the customer.

To me it all felt really shady and I ended up Googling these things even more. Ended up eventually finding several reviews where previous customer complain they never got their money and had similar issues as I do now. I already sent a formal complain to MGA and I’m waiting for an answer. I feel scammed and also very anxious about the fact that they have really private information about me (passport, address, bank account) I also ended accepting the fact that I’m never gonna see the winning money, especially when we are talking about 120 000€ which is a huge ammount of money. And I guess even if MGA takes some sort of actions against betsamigo.com, I don’t think it helps my situation. Don’t think even MGA will ever pay me that kind of money. Betsamigo.com is totally irresponsible and a total scam. Can’t believe MGA lets the website still roll.

I feel sorry for everyone who ended up in this scam. Haven’t heard even a one story that someone actually got their winnings especially bigger winnings. I’m also trying to figure out can I do a lawsuit here in Finland about the scamming.

Dear pinja525,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, first of all thank you for your fast reply. The situation is that the verification was already done and I provided multiple documents and they were approved. Later on when I tried to make the withdrawal after couple of days it was declined. They were asking again documents, now they asked ID+selfie, which I provided them immediately. After that I haven't heard of them. They do not reply to my emails, or if they do, the answers are weird and inaccurate. They don't actually answer to the things I'm asking about.

I also contacted them via live chat today (I have screenshots of the conversation), but it didn't help me at all. As for many have pointed out already, the website feels a complite scam and the customers have had the same issues. It cannot be a coincidence.

As far as I know, the betsamigo.com Casino is purposly holding on the withdrawals and making excuses (or not saying any excuses at all) for not paying the winnings.

I also feel like they are purposly and knowingly slowing down all of the processes (KYC, withdrawals, answering via email/live chat). I feel very anxious mainly because they have highly sensitive information about me and I'm afraid there might be problems 'cause of that. They have my ID, address, bank account etc. I feel very worried about my cyber safety.

I want to also ask, is it possible that I don't actually see the winning money? Is it possible that the website eventually is full on scam, and they refuse to pay or just "disappear" without paying the money? Atm I don't even care about the winnings but I do care my safety. I'm very worried if the company (casino) is just a big scam and they might use the customers' informations f.ex to criminal activities.

Thank you for your support/help.

I’m adding new information. I tried to contact via live chat with betsamigo.com, since the KYC is already verified but nothing seems to happen. It took over an hour just to queue to the chat.

As I was trying to raise these issues and concerns, eventually the customer service just shut down the conversation. I didn’t have even time to answer to the last subject. I tried to add the screenshots of the conversation but there were too many of them so I wasn’t able to attach them here.

Funny thing that the customer service pointed out that they are working under the MGA ministration but eventually they are not fully following MGA rules. There is lot of "gray area" with Betsamigo casino. Can’t even fully say if everything they do is actually legal. There are lot of grievance in the way the handle their business.

As far what comes to the withdrawal, I haven’t had even a single euro from the casino. I am aware that it can take up to 48h to accept the withdrawal. The withdrawal has already been pending 24h, and the first verification has been made several days ago. The KYC finished today as far as I know.

All in all these all processes etc make me feel very suspicious and malicious about the Betsamigo casino.

I also checked their annual income which is roughly <1 000 000e, which is eventually a small ammount of income to the business.

I have a high suspicion that the Betsamigo casino has major financial issues and that for they are doing everything to delay every process possible (KYC, withdrawals etc) I haven’t seen any other casino acting so suspiciously and shady. Also the fact that they want documents after documents feels very weird to me, since they already have lot of documents. And as I said also to KYC is approved.

Will let you know every step that is happening with the Betsamigo casino at the moment.

Again adding more information. At least I got the 1000e which is the maximum ammount in a day. Still don’t feel confident about the website and their legimitate and legally. I feel like I needed to A LOT just to get the 1000e. Will add additional information that has the casino sorted out their issues and will I eventually get the whole 120k winning.

Dear pinja525,

Have you received your withdrawal from the casino yet?

Dear pinja525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi! I did get few thousand euros and after that I felt that the withdrawals just got slower. The whole website feels like a scam. Eventually got so frustrated and played most of the "winning money", which eventually felt like it was just playmoney. The whole website and Betsamigo feel like a hoax/scam. U can deposit real money but the money that you roll is eventually just play money

Thank you for the update, pinja525. Could you please advise how much money you managed to withdraw and how much money is there left in your casino account?

I think I was able to withdrawal around 10 000€, atm there is <1€ in the casinoaccount. As I mentioned the withdrawals were made almost impossible and super slow. They are intentionally making these things difficult so they players would be more likely to play all the winnings. Also noticed while playing that the slots didn’t work properly. They almost felt like they were tampered. You could see it in some games that you were supposed to win by the winning lines but you didn’t.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw everything quicker, but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear pinja525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.