The player from Colombia had experienced an issue with his account being locked in the casino. Despite previous successful account unlocks via selfies, the process hadn't worked for over a month. We had attempted to resolve the issue by reaching out to the player for more information and extending the response deadline by 7 days. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
BetPlay Casino - Player’s account is locked.
Amount: $65,000,000 COP
BetPlay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Dear pipe931105,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Was your player's account closed?
I will be waiting for your reply patiently.
Best regards,
Kristina
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