Betpanda Casino - Player’s winnings haven’t been received yet.

Hello, I registered at this casino, made a couple of bets, and placed money for withdrawal. The first payment arrived in 10 minutes, I placed the second. And now more than 15 hours have passed, there is still no money. In the chat they told me to contact the post office, but I don’t understand the reason for contacting the post office if this casino doesn’t even have KYC? I am starting to get very worried and have already lost $100 in a casino while I was waiting for an answer from them, help me before I lose all my money.I even had to write to them from my second email, because the letter was not sent "check that your email is correct, this account does not exist"

Dear deathinred4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes, but I don’t understand what should I wait and how long? They never responded to my email

Hello, I can’t log into my account, it says "your account is blocked, please contact support"

Will you help me somehow? They closed my account and took my money

Dear deathinred4,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.